Faqs

Faq's

  • Q.1 How do I sign up for a Sangam Farm Fresh account?

    To sign up for an account, simply provide us with your name, email address, and choose a password of your preference.

  • Q.2 What are the benefits of signing up?

    A Sangam Farm Fresh account allows you to:

    1. Easily track your past and present orders all in one place.

    2. Stay updated with notifications when your favourite products are back in stock.

    3. Rate and review products.

    4. Enjoy discounts on future purchases.

  • Q.3 can I change address or phone number in My Account?

    Yes, you can. If you wish to change your address details or phone number, simply go to "My Account," then select "Account Information," and click on "Manage Address." You can also add multiple addresses through the address book.

  • Q.4 Do I have to have an account to place an order at Sangam Farm Fresh?

    No, you are not required to have an account to place an order at Sangam Farm Fresh. However, we highly recommend creating an account as it allows you to enjoy discounts on future purchases and gives you the opportunity to rate and review products.

  • Q.5 How can I change my order?

    If you wish to change your order details, go to the "My Cart" section and click on "View & Edit Cart." On the order detail screen, you will find a small edit icon. You can make changes to your order there.

  • Q.6 How do I know that my order is confirmed ?

    Once your order is confirmed, you will see a confirmation page that includes a unique Order ID, a list of the items you have ordered, and the shipping address. Additionally, you will receive an email and a WhatsApp message confirming your order details. We will also notify you when the item(s) are dispatched from our warehouse, providing you with the respective tracking details.

  • Once your order is placed and confirmed, our team carefully prepares and packs your items. They are then handed over to our reliable delivery partner who will bring them to your provided address. Our delivery partner will make every effort to ensure a smooth and timely delivery. In case of any issues, they will contact you to coordinate and resolve any delivery-related matters.

  • We strive to dispatch most orders within 24 Hrs. Occasionally, some products may have slight delays due to sourcing. However, we're proud to deliver 95% of Sangam Farm Fresh orders within 1 business day from the date of order.

  • Once your order is dispatched, you will receive an email with the tracking number and courier details. You can track your order in the ā€œMy Orderā€ section. If you are a guest user, use the link provided or sign up/sign in with your email to track your order.

  • You can track all your orders from the ā€œMy Orderā€ option in the menu. If your most recent order is not showing after successful payment, please don't worry. Kindly check again after 10 minutes or reach out to us via WhatsApp at our helpline number +91 9509295500.

  • Sangam Farm Fresh provides multiple secure payment options, including:

    1. Debit and Credit Cards

    2. Net banking

    3. Cash on Delivery

    4. Rupay

    5. Paytm

    6. Wallets (Freecharge, Mobikwik, jio Money)

  • We use the 3D Secure payment gateway for card payments and the CCAvenue payment gateway for net banking. These industry-standard reliable methods guarantee that all your online transactions at Sangam Farm Fresh are processed in a highly secure environment.